Skip to main content

Troubleshooting

Wrong data on the sensor screen​

  1. Compare sensor data on sensor tile on main screen and sensor data on sensor screen

  2. Check if the upper value is set correctly

  3. Check calibration (if sensor needs calibration): If the sensor is not calibrated, it may not provide accurate readings. Ensure that you have calibrated the sensor correctly.

Sensor does not calibrate​

  1. Cleaning the Sensor: If the sensor has been in use for a while, it may need cleaning. Use a soft cloth to gently clean the sensor head.

  2. Check your calibration liquid is clear without film or sediment. Liquid was in contact with air for no more than 3 days.

  3. Check physical  sensor connection to module (Sensors EC, Soil Moisture, CO2 or Air Temperature & Humidity have to be inserted into the connector until it clicks, pH or DO have to be inserted into the connector and screwed half a turn until it clicks) 

  4. Reboot module (in app or manually disconnect from the electricity and then connect)

  5. Calibration Procedure: Make sure you are following the correct calibration procedure for the pH sensor. Typically, this involves placing the sensor in calibration solutions with known pH values.

  6. Check damages (cable, contact, body or head of sensor damage) 

  7. Check the sensor is in the right environment (without extremal temperature or humidity, from 15 to 30 С, pH and EC sensor have to be submerged in water by one third and without bubbles on sensors heads) 

  8. Firmware/Software Update: Check if there are any updates available for the module or the application you are using.

  9. ONLY FOR pH SENSORS: It is VERY IMPORTANT not to confuse connectors on the HydroDirector module, the pH sensor should be connected only to the right round connector, which is labeled accordingly. Examples of the errors, which can be shown in this case: “The analog signal from the sensor is outside the expected range. Please make sure you are following the instructions correctly.” and “Incorrect calibration range”.

Module does not see sensor​

Recommendations:

  1. Check module connection to network and sensor connection to module.

  2. Reboot module (in app or manually disconnect from the electricity and then connect)

  3. Check damages (cable or contact damage)

  4. Check the sensor is in right environment (without extremal temperature or humidity)

  5. Check you connect right sensor to right module 

  6. Check Power Supply: Ensure that the power supply to the module is stable and meets the required specifications (220V or 110V). Fluctuations might affect sensor operation.

  7. Firmware/Software Update: Check if there are any updates available for the module or the application you are using to manage the sensor. Sometimes, software issues can stipulate sensors to malfunction. 

  8. Test with another Sensor the same type.

  9. Check sensor life (not more than 1 year).

The pump on the Hydrodirector does not spin and does not pump water​

  1. Check damages (tube patency and body integrity) 

  2. Check if the motor shaft rotates if you remove the pump body from it. 

  3. Check if the pump body is correctly snapped onto the module panel. 

  4. Check the Power Connection: Ensure that the HydroDirector is properly powered. Make sure that the power supply is connected and functioning. You can check if the outlet is working by plugging in another device.

  5. Power Supply Issues: Ensure that the power supply to the HydroDirector meets the required specifications (either 220V or 110V). If there are fluctuations in the power supply, it might affect the operation of the pump.

DimmerDirector does not work when connecting LED​

  1. Make sure the connection sequence is correct (first connect the driver to the network, then connect the driver to the LEDs, and only then connect the driver to the DimmerDirector). 

  2. Power Supply: Confirm that the LED lights are compatible with the DimmerDirector and that they are receiving power. Sometimes, LED lights require a specific voltage, so ensure that they match the specifications of your dimmer.

  3. Network Connection: If the DimmerDirector relies on a network connection, ensure that your Wi-Fi is stable and that the module is within range of the router.

  4. Check Module Connections: Make sure that the DimmerDirector module is properly connected and powered on. Ensure that the connections to the LEDs are secure.

  5. Firmware Issues: Ensure that the firmware for the DimmerDirector is up to date. Sometimes, outdated firmware can cause compatibility issues with devices.

  6. Device Status: Check the status of the DimmerDirector in the app. If it shows as offline or disconnected, there may be a connectivity issue.

  7. Testing with Different LEDs: If possible, try connecting a different set of LED lights to see if the problem persists. This can help determine if the issue is with the dimmer module or the LEDs themselves.

  8. Reset the Module: If none of the above steps work, you may want to reset the DimmerDirector to factory settings. Here's how to do it:

    1. Turn off the power supply to the module.

    2. Hold down the function button while you turn the power back on.

    3. Continue holding the button for 10-20 seconds until the module enters factory settings mode (indicated by a flashing red and yellow LED).

Cannot update module​

  1. Network Connection: The module relies on a Wi-Fi connection. If it has lost connection to your Wi-Fi network, it may not be able to update. Check if your Wi-Fi is working properly and if the device is within range of the router. Make sure your Wi-Fi router supports the 2.4GHz frequency.

  2. App Update: Ensure that your mobile app is updated to the latest version. Open the app store on your phone and check for updates.

  3. App and module must be connected to same Wi-Fi network. 

  4. Check RSSI and API fails.

  5. Check for Recent Changes:

    1. Did you get a new router recently?

    2. Have you changed your internet service provider?

    3. Did you change your Wi-Fi password recently?

  6. Environmental Factors: Interference from other electronic devices or physical barriers can affect the Wi-Fi signal strength

  7. Module Disconnection: If the module was previously connected but is now showing offline, it may have been unplugged or disconnected from the network. Verify that the connections are secure.

  8. Check Router Settings: Ensure that MAC address filtering is disabled on your router and that it allows connections from the module.

  9. Power Connection: Ensure that the module is properly powered. Check if the power supply is connected and functioning.

LED indicators on the module do not work​

  1. Power Cycle the Module: Sometimes, simply turning the module off and then back on can resolve connectivity issues. Disconnect the module from the power supply, wait a few seconds, and then turn it back on.

  2. Firmware Issues: Check if there are any firmware updates available for the module. Sometimes, outdated firmware can cause operational issues.

Cannot add module in the app​

  1. App and module must be connected to the same Wi-Fi network.

  2. Device Location: Ensure that your phone is connected to the same Wi-Fi network and that you are within 10 meters (30 feet) of the module during the setup process.

  3. Network Connection: The modules require a Wi-Fi connection. Make sure your Wi-Fi is working properly and that the modules are within range of your router. Your Wi-Fi router should support the 2.4GHz frequency.

  4. Mobile App Update: Ensure that your mobile app is updated to the latest version. You can check for updates in your phone’s app store.

  5. Power Connection: Ensure that the modules you are trying to add are properly powered. Check if the power supply is connected and functioning.

  6. Check Router Settings: Ensure that MAC address filtering is disabled on your router and that it's set to allow connections from the module.

My modules and sensors do not work near welding process​

Welding works influence very hard on work process

  1. Electromagnetic Interference (EMI): Welding creates strong electromagnetic fields that could interfere with the wireless communication of your modules and sensors. This might lead to signal loss or erratic behavior.

  2. Heat: Welding generates significant heat, which could affect the electronics in your modules and sensors. If the heat exceeds the specified operating temperature limits, it could lead to malfunction or permanent damage.

  3. Sparks and Debris: The sparks generated during welding can produce flying debris that may physically damage the sensors or modules if they are in close proximity.

  4. Electrical Connections: If any wiring or connections are made during the welding process, ensure that they are properly insulated and secured. Improper connections can lead to short circuits or failures in the system.

Module overheating​

If your module is very hot, it may be experiencing overheating, which can be a concern. Here are some general tips to consider:

  1. Placement: Ensure that the module is placed in a well-ventilated area. Avoid placing it near heat sources or in direct sunlight.

  2. Cooling: Consider using fans or other cooling methods to help dissipate heat.

  3. Caution: Remember that modules are not water-resistant, so make sure they are kept dry to avoid any electrical issues.