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About Us

Glossary Items, Marks and Symbols​

Grow Director Ltd. – Israeli manufacturer and supplier of GrowDirector 3 PRO.

GrowDirector 3 PRO – Intelligent climate control system for indoor and greenhouse horticulture. It comes as a fully scalable and modular package of wireless Modules, Sensors and AI-driven software designed to simplify growth by automating and enhancing operations, leading to reduced labor costs, and minimized errors, while improving yields and profits.

GrowDirector – Either GrowDirector 3 PRO or Grow Director Ltd., depending on the context.

Module(s) – HydroDirector, SensorDirector, DryContactDirector, SocketDirector, DimmerDirector wireless Modules (controllers) manufactured by GrowDirector. These Modules manage all the Sensors and Greenhouse Devices on site.

Sensor(s) – All the Sensors for growing supplied by GrowDirector, such as: pH; EC & Water Temperature; Air Temperature, Humidity & VPD; Soil Moisture; CO2; PAR; LUX. These Sensors provide data about the climate on site.

Device(s) – All the greenhouse Devices and Equipment for growing you may have on site (NOT supplied by GrowDirector), such as: Irrigation Pumps, Water Pumps, Circulation Fans, Inline Fans, Outline Fans, Lights, Shade Systems, Heaters, CO2 Valves, Humidifiers, Dehumidifiers, Dosing Pumps, Irrigation Valves, Water Chillers, Misting Systems, Foggers, Air Conditioners, Solenoid Valves, Chillers, Heating Mats, Compressors, and more.

App – Mobile application available on iOS / Android mobile devices and tablets and web version available on PC.

System – Module(s), Sensor(s), Device(s), and App separately or together, depending on the context.

Note – This symbol indicates information that is useful or important to know but is not critical to the operation of the System. Notes can provide helpful tips, explanations of features or functions, or other additional reference material and further information.

Important – This symbol highlights information that must be read and fully understood and that is essential for the proper use of the System and / or its settings. This may include warnings, reminders, or instructions that must be followed to ensure the System operates as intended. Please ensure that you comprehend the instructions thoroughly before proceeding with any actions.

Warning – This symbol indicates potential dangers or hazards associated with using the System. Warnings may include instructions on how to avoid harm or damage to the System and / or users, or other important information related to safety.

Caution – This symbol indicates the possibility of damage to the System if instructions are not followed properly. Cautionary information may include recommendations on how to prevent damage or reduce the risk of unintended consequences.

Safety precautions​

To ensure the safe use of the System, please carefully read and follow these instructions.

Instructions – Read carefully all the instructions in this manual before using the System. All documentation, including this manual, must be stored safely for future reference.

Cleaning – Always unplug the System from electrical sockets before cleaning. To clean, use damp cloth. Don't use any type of aerosol or liquid cleaning product or organic solvent products.

Items – Only use Sensors, Devices and Equipment provided and / or recommended by GrowDirector to ensure safety and avoid damaging of the System.

Location – Modules should be mounted on a stable, flat surface to prevent them from being damaged.

Foreign Objects – Never insert metal objects into the System. This could cause personal injury.

Heat – Do not use or store the System close to a source of heat. This includes direct sunlight as well as stoves, radiators, heat registers, or anything else that generates heat.

Warning – Do not use the System close to flammable or explosive gasses, keep out of reach of children. Do not block or cover the System. Do not use or store the System in dusty or humid places. Never disassemble, modify, or attempt to repair the System yourself. Ensure the System is positioned close to an electrical socket so it's easy to unplug. Do not plug the System into electrical sockets with automatic timers or those controlled by wall switches.

Caution – Immediately stop using the System if you notice unusual noises, smells, or if you see smoke. Do not operate or hold the System with wet hands. Do not leave the System in places where the temperature can be extremely high. GrowDirector uses a lithium-ion battery, charge the Modules only with the supplied charger. The System is not waterproof or dust-proof. Do not hit or shake your System.

Handling and Safety Instructions​

Danger of electric shock when operated in 120Vac/60Hz or 230Vac/50Hz circuits. Hazardous live voltage is present on connector terminals. The Module must be installed in a standard electrical enclosure (box or cabinet).

Caution, when operated in 120Vac/60Hz or 230Vac/50Hz circuits the Module must be externally protected by 10A circuit breaker for main disconnect in overcurrent situation.

cTUVus certified compliance. IEC 61010-1: 2010 (3rd Edition) + A1:2016 / EN 61010-1: 2010 + A1:2019. CAN/CSA – C22.2 No. 61010-1-12 / UL61010-1: (3rd Edition) SI 61010-1: 2013.

The product is assembled using components that have been separately certified to have an electromagnetic radiation below the limits specified by the Federal Communications Commission (FCC).

CE mark. The product meets the requirements of the applicable EU directives.

Waste Electrical and Electronic Equipment directive mark. The product must not be disposed of in household waste; dispose of it through environmentally friendly collection centers.

The product complies with the requirements of Restriction of the Use of Certain Hazardous Substances in Electronic and Electrical Equipment (2011/65/EU Directive).

Payment & Delivery​

International Delivery Terms​

We offer international delivery to our clients. Orders are usually processed within 2-3 business days. We offer shipping via a variety of carriers, including international courier services like DHL.

Normally international delivery is made within 10-15 business days after the payment confirmation. However, international delivery time may vary depending on your location and the shipping method chosen. We will provide you with a tracking number once your order has been shipped.

Please note that we are not responsible for any delays or issues caused by the shipping carrier. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond our control. Please note that we are not responsible for any customs fees, taxes, or duties imposed by your country’s customs agency.

If your order is not delivered within the expected delivery time, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.

Domestic Delivery Terms​

We offer delivery within Israel to our clients. Orders are usually processed within 2-3 business days. We offer shipping via a variety of carriers, including standard post or courier services like DHL. Normally domestic delivery is made within 5-10 business days after the payment confirmation. However, domestic delivery time may vary depending on your location and the shipping method chosen.

We will provide you with a tracking number once your order has been shipped. Please note that we are not responsible for any delays or issues caused by the shipping carrier.

If your order is not delivered within the expected delivery time, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.

Shipping Fees​

Shipping fees are calculated based on the weight and dimensions of the product, as well as the shipping destination.

Shipping fees will be displayed during checkout, and you will have the opportunity to review and accept them before placing your order.

Please note that shipping fees do not include any customs fees, taxes, or duties imposed by your country’s customs agency for international orders.

Payment​

We accept all kinds of payments specified on our website. For payment methods other than specified on our website. All payments are processed securely through our payment gateway.

Your payment information is kept confidential and will not be shared with any third parties.

Cancellation​

You may cancel your order at any time before it has been shipped. If your order has already been shipped, you may still be able to cancel it, but additional fees may apply. Once your order has been delivered, it cannot be canceled. However, you may be eligible for a return or exchange in accordance with our return policy.

Cancellation of a transaction is made in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010, and the Consumer Protection Law, 1981.

Return Policy​

We want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, you may return the product for a refund or exchange within 14 days upon receiving the product.

Please note that the product must be returned in its original condition and packaging. We reserve the right to refuse a return if the product is not in its original condition. The customer is responsible for all shipping and handling fees associated with the return, unless the product is defective or damaged.

A return fee of 5% of the purchase price will be deducted from the refund, but the fee will not exceed $30 USD, whichever is lower.

Refunds will be issued in the original form of payment, unless otherwise agreed upon by the customer and our customer support team. Please allow up to 15 business days for your return to be processed.

Please note that the above policy applies only to purchases made directly from our website. If you purchased our product from a third-party retailer, please refer to their return policy.

Privacy Policy​

You can read Privacy Policy at the link: https://growdirector.com/privacy-policy/